My daughter, Kate, is living in a small town in northern New York State. There are several Amish Farms in her community. The other day she wanted a cucumber, so she hopped in her car and stopped at an Amish Farm Stand. The gentleman told her they were out of cucumbers and to try the stand down the road.
At the next stand there were no cucumbers on display. My daughter asked the young Amish girl if she had any cucumbers. She said no, they were out and asked how many did she need. Kate said she only wanted one. The Amish girl asked what size did she need, just one for slicing? Yes, that’s all Kate wanted. So the girl said, “I’ll run over to the garden and get you one.” She skipped across the road and came back with a freshly picked cucumber. The total for the cucumber and a fresh bulb of garlic was 50 cents! The young girl started to put the cucmber and garlic in a bag, my daughter said she didn’t need a bag , “well, it’s wet” was the reply. She didn’t want Kate to get her car wet.
The customer service provided by this young woman was amazing. She was happy to make a special trip to get what her customer wanted, to smile and still charge the standard price. How refreshing to be treated with such friendly service. Of course, this is my daughter’s favorite Farm Stand and her “go to” spot for fresh produce.
I’m sure we all can learn a lesson from the Amish Farm Stand, treat our customers with respect, meet or exceed their expectations and smile! They’ll be back!